A simple policy for a one-time purchase.
The Full Case Pass is a one-time digital purchase. If something goes wrong or the product is not a fit, submit a refund request through Support.
Requests within 14 days
If a refund is requested within 14 calendar days of purchase and no premium feature use is recorded, the request is generally eligible for a full refund.
If premium features were used
When premium use is recorded, the request is reviewed individually. Factors can include the amount of use, technical problems, duplicate purchases, mistaken purchases, or other circumstances described in the request. This does not limit any rights that cannot legally be waived.
What “premium use” means
For refund review, we keep limited records such as whether My Case was saved, Document Analyzer was used, reminders were enabled, or a personalized roadmap was opened. We do not record the private content of those actions in the refund-use ledger.
Processing
Approved refunds are returned through the original payment processor. Bank and card processing times are outside California Divorce Resources' control.